RemOnline

Chats in RemOnline allow your managers to communicate with potential and existing clients in different channels without leaving the CRM system.

<a href="https://help.remonline.app/en/articles/8544538">Connecting different channels</a>: <a href="https://help.remonline.app/en/articles/8544549">Facebook Messenger</a>, <a href="https://help.remonline.app/en/articles/8916018">Instagram</a>, <a href="https://help.remonline.app/en/articles/9413209">WhatsApp by Twilio</a>, <a href="https://help.remonline.app/en/articles/9420188">SMS by Twilio</a>

<a href="https://help.remonline.app/en/articles/8544561-how-to-use-chats">closing and opening chats</a>

notifications about new messages from followers

messaging with prospects on the <a href="https://web.remonline.app/chats" rel="nofollow noopener noreferrer" target="_blank">Chats</a> page in RemOnline (including viewing media files)

<a href="https://help.remonline.app/en/articles/9657390-how-to-initiate-new-chats">initiating new chats</a>

<a href="https://help.remonline.app/en/articles/9145544-how-to-connect-a-client-to-chat">linking/unlinking clients to chats</a>

setting up <a href="https://help.remonline.app/en/articles/9413219">templates for messages in WhatsApp channel</a>

setting up access permissions to specific channels for employees

- <a href="https://help.remonline.app/en/articles/8544538">Connecting different channels</a>: <a href="https://help.remonline.app/en/articles/8544549">Facebook Messenger</a>, <a href="https://help.remonline.app/en/articles/8916018">Instagram</a>, <a href="https://help.remonline.app/en/articles/9413209">WhatsApp by Twilio</a>, <a href="https://help.remonline.app/en/articles/9420188">SMS by Twilio</a>
- <a href="https://help.remonline.app/en/articles/8544561-how-to-use-chats">closing and opening chats</a>
- notifications about new messages from followers
- messaging with prospects on the <a href="https://web.remonline.app/chats" rel="nofollow noopener noreferrer" target="_blank">Chats</a> page in RemOnline (including viewing media files)
- <a href="https://help.remonline.app/en/articles/9657390-how-to-initiate-new-chats">initiating new chats</a>
- <a href="https://help.remonline.app/en/articles/9145544-how-to-connect-a-client-to-chat">linking/unlinking clients to chats</a>
- history of all messages with followers
- setting up <a href="https://help.remonline.app/en/articles/9413219">templates for messages in WhatsApp channel</a>
- setting up access permissions to specific channels for employees

You can learn more about managing chats in this <a href="https://help.remonline.app/en/articles/8544561">article</a>. 