Saved replies in RemOnline help you to quickly respond to clients in chats, saving time and increasing communication efficiency. In this article, you will learn how to create, edit, delete, and use saved replies in chats, as well as how to work with WhatsApp templates. It is an easy way to automate routine responses and provide a high quality service.
Creating RemOnline Saved replies
To create a RemOnline saved reply:
1. On the Chats page, open any chat.
2. In the message text input field, click on the saved replies symbol or "/" on the keyboard.
3. Click “+ Saved reply”.
4. Enter name and text of the saved reply.
You can also use the following variables in the saved reply text:
{Client First Name} - first name of the linked client.
{Client Last Name} - last name of the linked client.
5. Save the reply.
The maximum length of a saved reply text is 1000 characters.
The maximum number of RemOnline saved replies is 20.
Editing and deleting RemOnline Saved replies
To edit a saved reply, find the desired reply in the list and click the edit icon. Make the necessary changes and save the reply.
To delete a saved reply, open the reply editing window and click the delete button. A deleted reply cannot be restored.
Using Saved replies
RemOnline Saved replies
You can use RemOnline saved replies in any chat. To do this, open the desired chat and open the list of replies by clicking on the saved replies icon or "/" on the keyboard.
Select a saved reply, edit it if necessary, and send the message.
If you have already entered a message in the text input field, the saved reply will completely replace it.
WhatsApp templates
You can use both Twilio and RemOnline templates in WhatsApp chats.
To do this:
Open a chat with a client in the WhatsApp channel.
In the message text input field, click on the saved reply symbol or "/" on the keyboard.
Go to the tab with the templates you want to use.
Choose the template you want and use it in your message.
Please note:
If more than 24 hours have passed since the last WhatsApp chat message, you can only start a new conversation with your client using a Twilio template.
Unlike the RemOnline saved reply, the text of the Twilio template cannot be edited after it is added to the input field.
Learn more about creating and using Twilio's WhatsApp templates in this article.