Setting up integration in UniTalk
To connect the integration to RemOnline, you need:
1. Sign in to your UniTalk account or register.
2. Create an API key. To do this, go to the sidebar and select API and Automation > API.
3. Configure webhooks. In the sidebar, go to API and Automation > Event Handlers. In the URL field, enter the token from the UniTalk integration settings in RemOnline.
Select the webhook you created for each event on the API and Automation > API page.
4. You need to add a workspace and create a user. In the side menu, go to Settings > Users. The user number in the workspace is required to connect the integration.
For more detailed account setup in UniTalk, use their Knowledge Base.
Setting up integration in RemOnline
This guide assumes that you already have an account with UniTalk with connected numbers and a PBX set up.
1. Go to the Settings > Integrations page, find the UniTalk integration, and click Configure.
2. Click the “Integration enabled” checkbox to activate the integration after configuration.
3. In the “Token” field, add the API key found in your UniTalk personal account on the sidebar, go to the API and Automation > API section.
4. Add a number for the employee. Click on the “+ Extension number” button and enter the number of the created user in UniTalk. Give the handset a name and select the employees who will have access to this handset. After that, click “Save”.
5. Done! The integration is enabled and ready to use.