In RemOnline, you can notify your clients and employees about events on work orders, leads, and tasks using SMS.
BulkSMS is an international platform for sending SMS. To configure a direct integration, follow a few simple steps.
Important: this integration is available starting with the Startup plan.
Step 1: Register in BulkSMS
Register an account in BulkSMS if you don’t have one. In RemOnline, navigate to the Settings > Integration page, find BulkSMS, and click on the Configure button .
Step 2: Create a token in BulkSMS
Create a token in the BulkSMS account and copy its data to the integration settings in RemOnline.
1. In your BulkSMS account, navigate to the Settings > Advanced > API Tokens page and click on the Create Token button.
2. Enter a name for the token and click on the Create button.
3. Copy Token ID and Token Secret, then paste them to corresponding fields in the integration settings in RemOnline.
❗ Note: Token Secret can only be copied at this stage, so save it immediately, otherwise you will not be able to retrieve it again.
Step 3: Configure Sender ID
In RemOnline, specify the phone number or Sender ID from your BulkSMS account.
Sender ID can be your company name or marketing campaign, etc. To get it, in BulkSMS, navigate to the Settings > Message > Sender IDs page, click on the Request Sender ID button and enter the preferred name of the SMS sender.
Note two important points:
In the BulkSMS account, you can create a few Sender IDs, but in RemOnline, you can use only one of them.
Some countries require the registration of a Sender ID before you can start sending. To do this, contact BulkSMS support. Take a look at the list of these countries here.
Usually, getting Sender ID takes up to a day. Then you need to copy and paste it to the Phone number / Sender ID field in RemOnline.
Suppose you want to start sending SMS from RemOnline immediately, or you don’t want to use Sender ID. In that case, you can copy the verified phone number from your BulkSMS account.
Step 4: Finish the setup
In RemOnline, tick the Integration enabled checkbox for BulkSMS and save settings.
Done! Integration is enabled, and you can now configure automatic notifications or send SMS manually 😉
You can find a report on sent SMS on the Reports > Marketing > Sent SMS page.
