Apix-Drive is an online connector for services and programs that allows you to create an integration without programmers in a few minutes!
The instructions assume that you already have an account with Apix-Drive and an advertising account on Facebook. With this integration, you will be able to create customers, requests, or orders in RemOnline when your customers fill out an application from the Facebook Lead form. There are several steps to install and connect the integration.
Please note that RemOnline has a direct integration with Facebook Messenger, which allows you to communicate with your customers without leaving RemOnline. Find more information about connecting, configuring, and working with the integration in this section of the Knowledge Base.
Step 1. Log in to your Apix-Drive account and create a Facebook - RemOnline connection.
To do this, go to the "Connections" page and click the "+ Create connection" button.
Step 2. Set up a Facebook data source.
1. Select the Facebook data source and click "Continue".
2. Next, you need to specify an action - Get LEADS (new) and click "Continue".
For detailed instructions on how to connect Facebook to Apix-Drive, follow the link.
When the connected account is displayed in the "Valid accounts" list, select it.
4. Select the page and forms from which you want to send leads. Click “Edit and continue”.
5. Add a filtering condition, if necessary, and click "Continue".
6. Click the “Load test data from Facebook” button if you have empty fields (this can happen when you have a lead form set up but no ads running). Then click the “Continue” button.
Done! Now you can proceed to setting up data collection in RemOnline by clicking “Start Configuring Data Destination”.
Step 3. Set up data collection in RemOnline.
1. Select the RemOnline data receiver and click “Continue”.
2. Select the desired action “Create client”, “Create order”, “Create appeal” or “Change order stage” and click “Edit and continue”.
In our example, we have selected the “Create appeal” action, because we recommend working with such requests in RemOnline in the form of leads.
3. Connect your RemOnline account and click “Continue”.
Detailed instructions on how to connect RemOnline to Apix-Drive are available here.
4. Set up the field mapping between the Facebook lead form and the customer/request form in RemOnline.
That is, on this page, you will see all the fields from your customer form and request in RemOnline.
For some fields, you need to click on the field to select the corresponding value from RemOnline. For example, for the fields “Lead type”, “Legal entity”, “Workshop”, “Manager”, “Advertising campaign”, “Urgent”.
For the fields to which you want to transfer information from Facebook, you need to select the appropriate variable. For example, for the “Email” field, select the “Facebook Add. field: email” variable, and for the “Name” field, select the “Facebook Add: full_name”.
Important: when setting up the matching, you must specify values for the fields that are marked with an asterisk. These are mandatory system fields, without which it is impossible to create a request or client, as well as fields that you yourself have specified as mandatory in RemOnline in the client or lead form.
When the matching is complete, click the “Edit and continue” button.
5. Click the “Send test data to RemOnline” button to make sure that the data is transferred correctly. If you are satisfied, click the “Continue” button.
Done! Data Source and Destination are connected and configured 😉
Step 4. Enable the update of the update.
Click the “Enable update” button.
Congratulations, the connection is up and running. From now on, every time you fill out a Facebook lead form, the data will be automatically transferred to RemOnline in the form of requests.
