RemOnline allows you to configure delayed client SMS notifications. This feature may come in handy if you collect client feedback.
For instance, you have the “Client rating” notification set right after the work order is closed. It is far more reasonable to delay this message for at least an hour after you close the work order in the RemOnline.
Setting delayed SMS notifications
1. Navigate to the Settings > Notifications page and open the SMS notification dialog window.
2. Check the Delayed sending checkbox. Set the time you want to delay your notifications.
Note: Delayed notifications can only be configured for clients and only as an SMS message.
3. Check the Send notification during working hours checkbox to send notifications only during the working hours configured on the Settings > Locations page.
For instance, you configure a delayed notification sending upon work order closing and allow RemOnline to send those only during the working hours. You set the notification delay value to 2 hours, and your working hours are 09:00 AM - 06:00 PM. If the manager closed the work order at 05:30 PM, the system will send the notification at 10:30 AM the next day (only working hours are calculated in the delay).
4. Hit the Save button.
Delayed SMS Report
View your delayed SMS that the system hasn't sent yet in the Delayed SMS report on the Reports > Marketing > Delayed SMS page.
Double-click the message to edit the recipient's phone number, sending date and text. You can also remove and cancel SMS sending.
Upon SMS sending, the system marks it as Sent. You can now see it in the Sent SMS report on the Reports > Marketing > Sent SMS page.
Disabling delayed SMS sending
Navigate to the Settings> Notifications page, open the notification dialog window and uncheck the Delayed sending checkbox to disable delayed sending.
Note: This does not impact the notifications you've scheduled before unchecking this checkbox. To prevent the system from sending those, open the Delayed SMS Report and remove the needed notifications manually.