To streamline your communication with clients and employees, you can enable VoIP integration and configure automatic notifications in RemOnline.
VoIP integration will allow you to:
record calls and analyze your managers’ performance
listen to calls in the work orders, client profiles, or in the call report
track all incoming, outgoing, and missed calls
increase the communication quality with the help of an incoming call card that shows the client's name, phone number, and status of their work order/request
view reports of incoming and outgoing calls for any period of time.
Automatic SMS, Telegram, and Email notifications will allow you to:
speed up work order processing by instantly sending information about updates to employees
timely notify clients about work order/lead updates
request customer feedback
set up delayed sending of messages
Read more about the features and how to connect VoIP and configure automatic SMS notifications in the following articles.