Automatic Booking Notifications
Bookings is a dedicated RemOnline module where you select an available time slot and service provider in a calendar view to book a client’s appointment. Now you can also send automated notifications to clients about their bookings.
In Settings > External Notifications, there’s a new Bookings tab. Here you can configure automatic messages for these events:
Booking created
Booking status changed – sent whenever the status changes
Booking status changed to – sent only when the status changes to one or more selected values
Scheduled time changed – sent when the booking’s date or time is updated
For each notification you must specify:
A message template (you can use a unique template per event or the same template for multiple events)
The delivery method: SMS or Email
The locations where it applies (all or selected)
Note: To send SMS, you must have an SMS-gateway integration set up under Settings > Integrations. Email notifications use RemOnline’s built-in gateway by default, but if you’d like to send from your own account, connect your Gmail under Settings > Integrations.
You can also enable delayed sending and restrict notifications to a location’s working hours so clients aren’t disturbed outside working times.
Additionally, you can configure booking reminders separately so clients don’t forget about their appointments. For example, reminders can go out one day or a few hours before the booking.
For full setup instructions, see the guides on booking notifications setup and booking notification templates setup.
Connecting Multiple Gmail Accounts
RemOnline recently added a Gmail integration that lets you send emails to clients from your own mail account. Now, on the Business and Enterprise plans you can connect up to 10 Gmail accounts, while on the Hobby and Startup plans you can connect 1 Gmail account.
To set this up, go to Settings > Integrations, select Gmail, and add the accounts you need. You can also control which employees have permission to use each account for sending emails.
Just getting started with sending mail from your own account? Follow our step-by-step Gmail setup guide.
If you have any questions, feedback, or comments about this update, please reach out to our Support team via chat.