1. First you need to go to the Workflows page and check the filter settings. It's likely that one of them has a setting that hides new work orders.
For example, in the Status field, the New checkbox may be disabled. Follow these steps to resolve this issue:
Step 1. Click Filter to the right of the + Work Order button.
Step 2. Click on the X Reset Settings button.
The Work Order Table will now display absolutely all existing work orders.
2. We recommend that you check the table columns on the Workflows page. You can lose track of a work order if the sorting of at least one column is set incorrectly.
An arrow is displayed next to the column with sorting enabled. It can point up or down, sorting data alphabetically in ascending (from A to Z) or descending (from Z to A) work order. An exception is the Created column. Here the sorting is performed according to the dates of work order creation: from new to old ones and vice versa.
3. You may not have access to view the status the work order is in. You can set up access rights to the statuses on the Settings > Statuses > Work Orders page or in the employee role settings on the Settings > Employees page.
For example, you have the right to create work orders and set the status “New”, but you have no right to view work orders in the status “New”. Thus, after creating a work order, it will not be displayed in the table.
4. In your role settings it is set to see “My orders”, and in the created work order other employees are specified in the Manager and Assigned Specialist fields.
In this case, you need to change the employee role settings on the page Settings > Employees, or specify you as a Manager or Assigned Specialist in this work order on the General Info tab.
