Basic integration with Viber allows you to start chatting with customers in Viber directly from RemOnline just in two clicks.
Note that you also can configure an integration with WhatsApp messenger.
Viber integration setup
1. Download the Viber application on your computer. This step is mandatory.
2. Navigate to the Settings > Integrations page, find Viber messenger and click on the Configure button.
3. Tick the checkbox Integration enabled and save changes.
Done! Integration enabled successfully 😉
How to send a message to client on Viber
1. Hover over the client’s phone number at the Work Order Table / Lead Table / Client table or click on the message sending button at the Client Profile / Work Order Event Feed.
2. Choose the Open chat in Viber option.
3. Click on the Open chat in Viber.
Note that you need to tick the Always allow to open links of this type in the associated app checkbox so Viber application will open automatically.
After that the messenger app will be opened and you can continue chatting with a customer.