The Inquiry statuses can help you streamline workflow in the RemOnline system. You can find out more about Inquiries and their statuses here.

There are 7 basic statuses available for Inquiries by default: “New Inquiry”, “In work”, “Successful order”, “Successful sale”, “Expensive”, “Canceled”, and “Mishandling”.

The Inquiry statuses can be created from scratch, quickly edited or removed from the system. You just need the right set of user permissions to access the “Settings > Statuses” page in RemOnline.

Work on your Inquiry statuses to build up a well-thought workflow for every employee, driving the business efficiency of your company to a significantly higher degree. Use the initial status to pre-qualify different types of Inquiries by purchase funnel and drive potential human error to the minimum. Use the status time limit to make sure your Inquiries are handled at an optimal rate through every stage of the working cycle.

Step One: Go to the Settings > Statuses > Inquiries page, then press the “+ Status” button.

Step Two: Provide a title for your new Inquiry status — make it short and concise to be easily understood and properly displayed in the Inquiry Table. Next, proceed with setup.

Hint: You can also add emojis to your newly created Inquiry status using the “Win + .” shortcut key combination (for Windows). Using Mozilla Firefox / Edge, or simply can’t find exactly what you need? Please visit emojipedia. Over there, you can simply copy + paste the one you like best.

Note: changing status colors is not currently supported.

Select a group for your new Inquiry status. There are 5 basic groups of statuses to choose from: “New”, “In progress”, “Pending”, “Closed”.

Note: A group you’re going to choose for your new Inquiry status will determine its color, along with some other features.

Example: Inquiries can be transferred to the “Won” status group only after creating a successful Order or Sale. Inquiries transferred to the “New” and “Pending” status group will be automatically assigned to a corresponding badge.

You can create new items, modify and remove the existing Inquiry statuses from these groups, except for the “Won” group which can be only configured by the status time limit and a set of permissions.

Check the “Time limits” checkbox to set the upper time limit allowed for Inquiries with this status.

Note: The status time limit for Inquiries does not correlate with the work hours of locations.

Once the allowed duration comes to an end, the “Status deadline” column in the Inquiry Table will show the current delay period, accompanied by a colored thunderbolt icon. Learn more about the “Status time limits” feature in this guide.

Check the “When transferring to this status, require Create order” checkbox to allow transferring Inquiries to this status only when the new Order is created.

When you create a new Order coming from the corresponding Inquiry, the RemOnline system will make both items interconnected — for you to quickly swap between them if necessary.

Check the “When transferring to this status, require Create sale” checkbox to allow transfer to this status only when the new Sale is created.

When you create a new Sale coming from the corresponding Inquiry, the RemOnline system will make both items interconnected — for you to quickly swap between them if necessary.

Check the “When transferring to this status, require Comment” to force employees to leave a comment before they can transition Inquiries to this status.

Status available — use checkboxes to mark a set of permissions for employees (roles). Doing so, you will let them see the Inquiries with this status, in line with giving them the ability to use this status.

Statuses you can transfer to this status — check the statuses to allow Inquiry transfer to the status you create.

Example: Inquiries from the “New Inquiry” status can be only transferred to the “In work” status.

Statuses you can transfer this status to — check the statuses to allow Inquiry transfer from the status you create.

Example: Inquiries from the “In work” status can be only transferred to the “Successful order”, “Successful sale”, “Expensive”, or “Cancelled” status.

Step Three: Press the “Save” button to make your new Inquiry status created and displayed in the list as shown below.

To edit the existing Inquiry status, please go to the Settings > Statuses > Inquiries page. Double click the Inquiry status you need and complete editing in the dialog window. That’s it.

Note: Doing best to prevent human mistakes and keep your database safe, RemOnline leaves no way to choose the Inquiry status directly in the corresponding dialog window.

Example: When you need to allow the existing “A” status to be set from the other “B” status, only the latter “B” status should be edited.

Here you can find out more about a rule-based setup and transferring the Inquiry statuses in RemOnline.

To delete the existing Inquiry status, please go to the Settings > Statuses > Inquiries page and press the “Delete” button.

Note: You can delete only blank status (there are no Inquiries that belong to this status, and no Inquiry types involve this status as the initial Inquiry status).