On the Tasks page, you can add, edit, and remove tasks. You can also see which tasks are in progress and which have already been completed.
Also, you can add tasks from the work order or client profile. Let's consider all the options.
Adding a task on the Tasks page
Step 1. In the Tasks section click the + Task button and specify the Task Name.
Remember: you can use up to 128 characters for the task name. Add more information below in the “Description” field.
Step 2. Set the Due date. If the assignees fail to complete the task on time, it will become overdue and a flashing red indicator will appear in the side menu.
Step 3. Select an assignee for the task.
Note: Turn on the “Can be an Assignee” right in the role configurations to select an employee as assignee of a task.
In RemOnline, you can set one task for several employees. To do so, click the + Assignee button and specify another employee after selecting the first assignee. When a task has more than one assignee, you need to choose how the system will assign a task.
One task for all — the system assigns one task for all specified assignees. As soon as one of them completes it, the task disappears from the remaining assignees’ panels, and RemOnline credits it to the one who completed it.
One task for each one — the system creates separate tasks for each specified assignee.
Step 4. Click the Create button.
After creating a task, the number representing the quantity of the tasks will appear in the employee account.
Adding a task in the Work Order
Click the + button in the work order event feed to open the dialog window and select Create task button.
This will connect the task to the work order. The event feed will display the task name. And the Task will contain the work order number and link.
Adding a task in the Lead
Click the + and Create task button in the lead event feed to open the dialog window for creating a task. Fill it out and click the Create button.
This will connect the task to the lead, because the Task will contain the lead number and link.
Adding a task in the Client
Click the + Task button on the Tasks tab in the client profile. Fill it out and click the Create button.
This will connect the task to the client. The Tasks tab will display the task name. And the Task will contain the client’s name and link.
Adding a task in the Task
Click the + and Create task button in the task event feed to open the dialog window for creating a task. Fill it out and click the Create button.
Thus, both tasks will be linked. Because the task will contain a number and a link to the second task in its name.
Сreating a Task for each missed call automatically
RemOnline offers an option to create tasks for each missed call automatically. To enable this feature, go to the Settings > General > Tasks page, check the corresponding checkboxes, and configure the creation rules. Find more information about these settings here.