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Employee access permissions for the Inquiries block

Find out what employee access permissions are required to work with the Inquiries section, and what each permission is responsible for

Amalia avatar
Written by Amalia
Updated this week

  • Can see Inquiries — gives access to the “Inquiries” section displayed in the right menu sidebar.

  • Can create Inquiries — allows users to create new Inquiries. Otherwise, adding new items on the “Inquiries” page or when receiving incoming calls from clients is disabled.

  • Can change status — allows users to manually change the status of the Inquiry. Without this enabled, the system restricts employees from making any modifications to the Inquiry's status.

  • Can edit Inquiries — makes it possible to modify the existing Inquiry dialog window. Otherwise, the employees are unable to apply any changes with the “Save” button.

  • Can delete Inquiries — allows to instantly remove the Inquiry with all data from the system. Otherwise, the “Delete” button is disabled.

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