Inquiries are your potential clients which represent all incoming requests from the target market (clients looking for your product/service). This may also refer to a newly created website application, requests by phone, online chat applications, and so on.
As not every Inquiry is eventually converted into a client, the RemOnline team decided to take Inquiries into a separate section so you can manage them as an independent business process — routing them and keeping track of every interaction on the Inquiries page.
Note: This feature is available for all RemOnline users with the Startup subscription plan or higher.
RemOnline has 5 ways to create inquiry, so let's take a look at each of them:
On the Inquiries Page: This is a quick process for manually creating a new inquiry directly on the Inquiries page. Learn more in this article.
From the Incoming Call Card: A convenient option for converting an incoming call directly into a inquiry. Learn more in this article.
Automatic Inquiry Creation from Each Incoming or Missed Call: This feature reduces manual work and ensures accurate recording of all interactions with clients. Learn more in this article.
Using the API: Automate inquiry creation processes and reduce the likelihood of errors. Learn more in this article.
Creating a New Inquiry from Chat: This allows for quick responses to client requests and maintains high efficiency in handling requests. Learn more in this article.
Now that you know all the possible ways to create inquiries in RemOnline, you can move on to learning how to work with inquiries.
Learn more about the Inquiries section in the Help Center.