RemOnline allows you to create an IP Whitelist on the Settings > General > Security page.

An IP address is a unique network address of a specific device (computer, printer, smartphone, etc).

IP Whitelist is a list of IP addresses your employees can access their RemOnline accounts from.

Step 1. Hit the “+ Add IP address” button and enter the IP address. This field contains the current IP address of your device by default.

You can discover your IP address in the OS console, control panel, or device settings. However, the simplest way to do that is to google it. This approach works for any device and OS, whether Windows, iOS, or Android.

Step 2. Press the “Save” button. You can repeat steps 1 and 2 to add as many addresses to your IP Whitelist as you need.

Remember: as soon as you add at least 1 IP address to your Whitelist, you and your employees won't be able to access RemOnline accounts from any other IP address. If you try to log in from such addresses, you will see an error "Your IP address is banned".

Here at RemOnline, we understand that you may want to grant some users with exceptional rights. This is why you can add an “Exception”. Just hit the “+ Exception” button to provide a certain user with unrestricted access to the RemOnline app from any IP address.

For instance, you can configure your app to allow administrators and managers to sign in to the system from any IP address, but force other employees to work with RemOnline only from the office devices.

Don't forget to confirm your IP Whitelist changes by pressing the “Save” button.

Edit and remove IP Whitelist entries by opening the needed Whitelist rows.

Clear your IP Whitelist if you want to disable it.

Remember: The system applies IP Whitelist changes upon the next login into the system. Moreover, IP Whitelist doesn't affect the API access.

You can see who, when and from what IP address logged into the RemOnline account in the Activity log report. To do this, generate a report on the “User logged in” event.