They’re finally here—Chats are now available in your RemOnline mobile app! No matter where you are, you can answer customer questions directly from your phone. Plus, you can enable push notifications so you’ll never miss an incoming message.
Chat Features in the Mobile App
Using Chats in the mobile app, you can:
View and reply to incoming messages
Archive and reopen chats
Assign chats to employees
Send photos and files
Transcribe voice messages
Filter chats by channel, assignee, or tag
Note: You can connect channels like Facebook, Instagram, WhatsApp, Twilio, and more only via the RemOnline web portal.
Also, more features such as initiating chats with clients, sending videos, adding tags to chats, receiving stories and comments, and more will be added soon.
For full instructions, see our detailed mobile-app chat guide.
Never Miss a Message with Push Notifications
To enable push notifications for Chats:
Go to Home > Settings > Notifications.
Under Chats, toggle:
Assigned to Me – Notifications for chats assigned to you
Unassigned – Notifications for chats with no assigned employee
How to Access Chats in the Mobile App
Tap Chats on the Home page.
If chats are a core part of your role, add Chats to your navigation menu for quick access.
Start Using Chats Today
Update your mobile app to the latest version. If you haven’t installed it yet, download it from the App Store or Google Play.
If you have any questions or feedback, contact us via Support chat.