We’re excited to continue transforming RemOnline into your all-in-one hub for client communication. Today, we’re taking another big step in this direction: the Chats module now supports comments from Instagram and Facebook posts!

Once you enable the option to receive comments on posts for your connected Facebook and Instagram business pages, all new comments on your posts will automatically appear in the Chats module, along with the posts they were left on.

If a client has previously messaged you via Facebook Messenger or Instagram Direct, and it has been less than 7 days since your last conversation, you can choose how to respond to their comment:

However, if the comment is the client’s first contact with you, or if more than 7 days have passed since your last conversation, you can only respond to the comment with another comment.

If a comment includes media or content that isn’t supported by RemOnline, you’ll see a link to the post that lets you view it on Instagram or Facebook with a single click.

So you no longer need to monitor your social media pages for updates–everything is conveniently collected in your RemOnline account.

There’s a new option in the Instagram and Facebook channel settings: “Receive comments on posts in chat feed.”

By default, this feature is turned off, but you can enable it for any Instagram and Facebook channels connected to your account. Note that you need to reconnect the channel to update settings.

You can also disable this option anytime. If you do, all previously received comments will remain visible in the Chats module, but no new comments will appear.

We’re working on even more features to make your client communication faster and more efficient. Here’s what’s coming soon:

If you have any questions about this update or suggestions for improving your RemOnline experience, don’t hesitate to reach out to our Support team via chat.