In the latest update, we've made it easier than ever to manage client communications across RemOnline. Along with improving chat accessibility, we’ve also focused on enhancing the media gallery within the chat module, enabling seamless access to all shared media files.

Let’s dive into the details.

With improved chat accessibility, your client communications are always just a click away, no matter where you are in RemOnline. Whether you're on the orders page, reviewing a client profile, or anywhere else with a customer phone number, you can start or continue a conversation without interrupting your workflow.

When you hover over a client's phone number, a convenient pop-over menu appears, displaying all available communication methods. From here, you can quickly choose how you’d like to contact the client—be it a phone call, SMS, or chat.

If there are existing conversations with the client, you’ll be able to see a full list of open chats, organized by the client’s phone numbers. Need to start a new chat? No problem—you can do so directly from this popover menu.

This update provides greater flexibility and faster access to client communications, ultimately improving the efficiency of your team’s workflow.

We’ve also introduced improvements to the media gallery within the chat module. Now, you can browse all images sent and received in a single chat, making it easier to find the media files you need without scrolling through an entire conversation.

Whether you're sharing product images or discussing project details, everything is organized for quick access, enhancing your experience with media sharing and ensuring important visuals are always at your fingertips.

Sharing files with your clients just got easier! In RemOnline, you can now attach files directly to chats via the attachment button or simply drag and drop them. You can send files across multiple platforms, including Instagram, Facebook, Viber, WhatsApp, and Telegram!

In addition to images, you can now share PDFs, DOC/DOCX, XLS/XLSX, and CSV files. File size limits vary by platform:

Important note: When sending files via Instagram or CSV files via WhatsApp, your client will receive them as a link.

These latest improvements reflect our commitment to making RemOnline the go-to platform for efficient customer service. By simplifying access to communication tools and organizing shared media more intuitively, we’re helping your team work more productively, while also ensuring your clients receive top-notch service.

As we continue to enhance RemOnline Chats, stay tuned for even more features designed to improve your communication experience. If you have any questions or feedback on these updates, don’t hesitate to reach out to our Support team via chat.