We’re excited to announce updates to the Public Form for orders, tickets, jobs, and estimates! Here’s what’s new:

The improved design makes it much easier and more convenient for your customers to view and understand the information. Here’s what’s changed:

When an order is fully paid, it’s clear from the first glance.

With users around the globe, we’ve expanded language options on the Public Form. By default, the form matches the client’s browser language, but they can also choose from 34 available languages.

Note that custom text you’ve entered in estimates or orders won’t be auto-translated. If adjustments are needed in the system translations, let us know, and we’ll address them quickly.

If you’ve set up integration with Stripe, you can enable a payment button on the public form for selected order, ticket, and job statuses, along with automatic status updates after payment.

This means there’s no need to manually generate and send a payment link to the customer. Simply share the public order link once, and the form and document will automatically update according to your business processes.

If you haven’t set up a payment service integration yet, all the necessary instructions can be found in this collection.

Afterward, go to Settings > General to configure online payments in the Workflows section. A step-by-step guide is available.

Previously, RemOnline was integrated with Stripe Invoices. Now, we’ve switched the integration to Stripe Payment Links. This allows your clients to use a wider range of payment methods, including credit and debit cards, Apple Pay, Google Pay, bank transfers, local payment methods like:

You can learn more about the available payment methods this link.

Note that if you've already set up the integration, you don't need to make any changes.

If you've added multiple merchants through the Stripe integration, you can configure them to accept online payments for orders, tickets, and jobs via the Public Form.

On the Settings > General page, you can specify the default merchant for your company. Additionally, if needed, you can set a default merchant for each location on the Settings > Locations page.

How does it work? When an order, ticket, or job is moved to a status that allows online payments, RemOnline will check the settings for the location of the order. If the location has a specified default merchant, payments will be processed under it. If no location-specific merchant is set, the company's default merchant will be used automatically.

The new options allow you to implement various workflows for public order and estimate forms. Here are some examples:

With the new public form features, you can streamline the entire process from initial estimate to final payment. Set up acceptance buttons for specific estimate statuses, along with automatic conversion to an order, ticket, or job. Enable the payment button for the order itself, allowing clients to review, accept, and proceed to payment—all from the initial public estimate link. This link takes the client through a fully automated process, from proposal to payment.

If you don’t use estimates, you can still configure acceptance and payment buttons for order, ticket, and job statuses only.

For clients who prefer cash payments or if you don’t use payment integrations, you can still automate order confirmation and conversion processes. Estimates will automatically convert to orders, tickets, or jobs enabling you to manage payments and close orders manually.

Choose the workflows that best fit your business needs—the choice is always yours.

As a reminder, you can copy the public form link for an order or estimate via the “Actions” button and send it through SMS, Email, or chat.

Looking ahead, we’re working on more Public Form updates, including:

We’re also focusing on:

Stay tuned to be the first to hear about these changes. If you have any questions or suggestions about this update or RemOnline’s overall performance, please contact our Support team via chat.