The safety of your business data is one of our top priorities at RemOnline. That's why we've introduced enhanced two-factor authentication (2FA) with a new mechanism that requires using one-time passwords from third-party authenticator apps in the web version and mobile apps.

Our updated 2FA system follows a widely-used method of two-factor authentication. Once you’ve installed an authenticator app, it generates a 6-digit code that you’ll need each time you sign in to your RemOnline account, whether you’re using a web browser or mobile app.

You can use any authenticator app available on the App Store or Google Play. Popular options include Google Authenticator, Microsoft Authenticator, or any other trusted app of your choice.

To update your security settings, go to the User profile > Security page. If you’re already using the old 2FA, disable it first, then click the Enable button.

Next, follow these three simple steps:

And that’s it! Your account is now protected with enhanced two-factor authentication. Don’t forget to save those backup codes we mentioned earlier.

If you lose access to your authenticator app or need to reset it, you can use one of the six backup codes we provide when you first set up 2FA.

Please note that these codes are shown only once, in an unencrypted form, so be sure to download them or copy them to a secure location. Remember, each code can be used only once, and you’ll need a 6-digit code or a backup code both to enable and disable 2FA.

On August 29th, 2024, we will stop supporting the old 2FA system that sends push notifications to RemOnline Boss or RemOnline Work Orders. This means that if you don’t update your security settings by then, your account won’t have the additional protection provided by 2FA.

While we usually say, “Please take your time,” this time we urge you not to 😁. The sooner you switch to the new 2FA, the sooner you can rest easy knowing your data is secure.

We would also like to remind you that we recently strengthened password requirements to better protect your data. Additionally, in the general settings, you can grant or block access to your account for the RemOnline Support Team.

The next step in enhancing data security will be the introduction of trusted devices for your account.

Managing phone numbers efficiently is crucial for systems like RemOnline, as they serve as a key contact tool for both clients and employees. That’s why we’ve introduced the universal phone number widget.

Now, you can effortlessly enter phone numbers for clients and employees from different countries in both our web and mobile applications. By default, the Phone field starts with your country’s international code, but you can easily select a different one by clicking the flag icon or manually entering the country code.

Please note that all phone numbers must now be entered in the international format, ensuring seamless communication and integration across all platforms.

Great news! You can now easily print labels for your bundles. It’s simple—just select the bundles you need from the list, then choose the bulk action: "Print price tags" or "Print labels."

The best part? You don’t need to set up new templates for labels and price tags. The existing product labels and price tags you already use can now be applied to bundles. The only difference is in the information displayed by the variables:

And that’s it! Whether you have promotional bundles or sell products that include services, you can easily label them with price tags and add them to work orders using a barcode scanner.

Learn how to configure the price tag and label templates.

Also, note that you can now specify the quantity when adding bundles to work orders.

Every country has its own taxation system with general rules, but there are always exceptions. Automating every possible case is practically impossible, which is why you can now edit taxes directly within work orders, sales, and posting when needed. Use cases vary depending on the country and the client. For example, you might provide services for non-residents, work with tax-exempt customers, or sell tax-exempt products.

If you need to adjust taxes for a specific order or sale, follow these steps:

1. Ensure you have the "Can edit taxes in documents" permission in your role settings.

2. In the order, sale, or posting click on the item name or the edit button, and adjust the taxes.

To configure role permissions, go to Settings > Employees > Roles.

We’re excited to announce a powerful new feature in RemOnline that will streamline your document management process—Status-Based Document Printing. This update gives you greater control over how and when your documents are printed, helping you maintain a smooth and efficient workflow.

With this new feature, you can now set up document printing based on the specific statuses of work orders and estimates. It offers several benefits to help you optimize your workflow:

In the print template settings, you can now specify which statuses of work orders or estimates allow document printing.

Alternatively, you can control document printing directly within each status setting.

This means you can choose exactly when certain documents should be printed, based on the status of the job or estimate. For instance, you might want to print a work order summary only after it reaches the “Ready for Pickup” status, or an estimate after it’s been approved.

To set up document printing by statuses, follow the instructions.

If you have any questions or need assistance, don’t hesitate to reach out to our Support team via chat.