Skip to main content
All CollectionsFinancesQ&A (Finances)
How to deal with the debts of a client?
How to deal with the debts of a client?

Learn how to log and receive debt payments from customers and suppliers

Amalia avatar
Written by Amalia
Updated over 5 months ago

Customers and suppliers in RemOnline got their balances to log payments and keep records of all cash flow transfers. For one reason or another, there may be just two types of debts: “The client owes us” and “We owe client”.

Receiving debt payments / Receivable (payment) settlements

Follow these steps to manage clients who buy from you or receive your service in debt.

Go to the “Finance > Balances” page and press the “Receivable” column to see the list of customers and suppliers who owe you.

Option 1.

Step One. From the Client profile, press the “Payments” tab, and select “+ Advance”.

Step Two. Get a dialog window, insert the amount of cash accepted and select a corresponding cashbox. Next, complete the “Commentary” field and select a corresponding cash flow item. You may opt for choosing a different cashier, then press “Save”.

Done! The payment is now displayed within a selected cashbox, and your balance with the client has been successfully updated based on the amount accepted.

Option 2.

Step One. Go to the “Finance > Payments” page, then select a cashbox and press “+ Income”.

Step Two. Get a dialog window, make sure to select the right client, and insert the amount of cash accepted. Next, complete the “Commentary” field and select a corresponding cash flow item. Choose a different cashier if you have to, then press “Save”.

Nicely done! The payment is now displayed within a selected cashbox, and your balance with the client has been successfully updated based on the amount accepted.

Paying debt payments / Payable (payment) settlements with customers and suppliers

Follow these steps to manage suppliers who provide deferred payment terms or when you are paying the part of the bill.

Go to the “Finance > Balances” page and press the “Payable” column to see the list of customers and suppliers you owe to.

Note: This list may include advance payments by clients, for example, when you get paid for a new Order but the necessary works, parts, or materials are still under consideration and, therefore, may be not included some time. At that point, your company is going to owe that client.

Option 1.

Step One. From the Client profile, press the “Payments” tab and select “+ Payout”.

Step Two. Get a dialog window, insert the amount to be paid and select a cashbox. Next, complete the “Commentary” field and select a corresponding cash flow item. Choose a different cashier if you need to and press “Save”.

Eventually, the payment will be shown within a selected cashbox, in line with updating your supplier’s balance by the amount paid.

Option 2.

Go to the “Finance > Payments” page, select a cashbox, then press “- Expense” and enter the amount to be paid. Make sure to select the right supplier in the “Client” field. Once you’re done, your payment will be shown within a corresponding cashbox and your client’s balance updated accordingly.

Did this answer your question?