"Amount Changed" Event for Orders, Tickets, and Jobs
Do your employees have permission to issue discounts, change item prices, or make other adjustments—even in closed orders, tickets, and jobs? If so, you can now track these changes with the "Amount Changed" event in the Event Feed and Activity Log report. Every time an action affects the total amount of an order, ticket, or job, it will be logged, giving you better visibility and control over financial adjustments.
What triggers this event?
Changing the quantity of existing items or adding new ones
Updating item prices
Adding or removing excluded taxes
Applying a discount
To view who made the changes and when, hover over the event icon in the Event Feed or check the Activity Log report.
Moreover, this event can now be used as a trigger for webhooks. Head to Settings > API to create a new webhook for your integrations. This way, for example, you can receive notifications when amounts of closed orders are decreased.
Service Duration
You can now set a Duration for every service in your company’s list, measured in hours and minutes.
For now, this is simply an informational parameter displayed in My Company > Services. However, it lays the groundwork for three major upcoming features:
A dedicated Bookings section – A new, easy-to-use tool for businesses that provide services based on scheduled appointments. The first version will allow scheduling services by time, employee, and/or resource. The Bookings section will be added to the main menu and offer daily, weekly, and monthly views.
Pricing based on hourly rates and service durations – A new pricing model in RemOnline, enabling precise cost calculations based on service duration.
Automatic service conversion to tasks. If a service with a specified duration is added to an order, ticket, or job, it will be automatically converted into a task. The task’s deadline will match the order’s due date, allowing you to compare the preset duration with the actual duration and track time like a clock-in & clock-out system for jobs.
You can already set up service durations so that once these upcoming features are released, you’ll be ready to use them immediately.
New Rules for Technician Commission Calculation
We’ve added three new rules for calculating technician commissions in orders, tickets, and jobs:
To assigned technician for the labor or service – Commission based on assigned labor/service.
To assigned technician for the product added without stock deduction – Commission on products added without reducing stock.
To assigned technician for the product deducted from stock – Commission on products removed from stock.
These new options allow you to reward assigned technicians for each item in an order, ticket, or job. Follow our step-by-step guide to configure the new commission rules.
If you have any questions, suggestions, or feedback about these updates, feel free to contact our Support Team via chat.